Allison Reid, Kimpton Hotels & Restaurants

Allison Reid, Chief Development Officer, Kimpton Hotels & Restaurants

As CDO at Kimpton, Allison Reid is focused on qualitative growth. “We’re focused on growing our footprint in an authentic and meaningful way,” she said. “The best way to influence Kimpton is to continually evaluate the market dynamics, listen to your clients and then clearly communicate the unique opportunities and challenges throughout the organization.” The best way to influence people, she believes, is to listen to them. “Understand what’s important to them, what they need to get done and what motivates them,” she said. “Only then can you determine how you can accomplish your goals and objectives by being a true partner with your clients, customers and internal resources.” The entire hotel development process is inspirational in and of itself, Reid said, with many people from different fields working together for months, if not years, to see a project through to grand opening. “A new hotel project can transform a neighborhood, providing countless job opportunities, and involves a great deal of creativity,” she said. For the future, Reid encourages up-and-coming hoteliers to understand revenue management—and not just the financial side. “You need to know what motivates your customer and how that changes over the years,” she said. “It’s important to keep on top of trends impacting their buying decisions. The leaders will be the ones who can be nimble and able to react and adjust quickly as the marketplace changes, well before the competition.”

Allison Reid, Kimpton Hotels & Restaurants

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