Marleen Perez, Hilton

Marleen Perez, human resources manager, Hilton West Palm Beach (Fla.)

As the human resources manager at the Hiton West Palm Beach, Perez assists the director of human resources in the overall management and administration of the human resources department. Her specific responsibilities include hiring, employee relations issues and investigations, training, wage and salary administration, workers compensation, safety, affirmative action compliance and compliance with other statutory requirements and training and onboarding. 

What is the most pressing challenge you’ve faced on the job in the last year? How did you resolve it?

The most pressing challenge on the job was ensuring I filled all of our positions within 30 days, which is our corporate standard. Although we were a new hotel with turnover, we were still held to the highest standard and metrics were very crucial. I had to get creative when it came to sourcing and finding the right candidates. This included long hours, networking with the community and local colleges, geotargeting on Facebook, utilizing Craigslist and attending job fairs at colleges and local events. I also ensured we had referral programs and sign-on bonuses for positions in engineering and culinary as needed. Even now my numbers are lower than our corporate standard of 30 days to fill; currently my average days to a requisition being filled is 28, and my average days to offer is 21 days. 

Marleen Perez, Hilton

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