Samantha Kapellusch, Hilton Garden Inn

Samantha Kapellusch, assistant GM, Hilton Garden Inn/Chattanooga Downtown, Chattanooga, Tenn.

As AGM at the Hilton Garden Inn/Chattanooga Downtown, Kapellusch handles the accounting and administrative duties related to operations of the hotel. She also helps in the training of department leaders as well as hourly associates and maintains responsibility of the hotels operation during and in the absence of the GM.

A big issue facing the hotel industry today is attracting and retaining good employees. Please share some candid thoughts on the pros and cons of working in the hotel industry.

If you are to ask the average hotel associate what the main drawback of being employed in this industry would be, they will most likely acknowledge the fact that hotels are always open. There is always a guest in need of assistance or a project that requires immediate attention. For those associates who do not a have a passion for hotel operations, working late or spending the holidays on property may prove too demanding. Turnover can become high if associates are not made aware of such scheduling before they are hired. While demands on time may be great, the days spent working within the walls of a hotel are usually exciting. Every day brings new guests and new experiences. There will never be a dull shift or an employee staring at the clock. 

Samantha Kapellusch, Hilton Garden Inn

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