1 Hotels has improved internal team communication since it launched the digital workforce platform Beekeeper at its Central Park hotel. Managers at 1 Hotel Central Park, located in midtown Manhattan, said Beekeeper digitizes the nondesk workforce by connecting operational systems and communication channels within one secure, intuitive platform.
“Transparency in communication is key; making sure that no one is 'left behind,’ so to speak,” GM Hans Schaepman said in a statement. “Whenever we have a team member that does something special or is consistent in what they do well, we celebrate it on Beekeeper. Sharing successes isn’t always easy when operating a 24/7 business because not everyone has the same shifts. With Beekeeper, everyone receives the same information regardless of when they are working, day or night. Only when there is strong communication will a hotel be able to create exceptional memories for our guests. Beekeeper assures transparency, consistency and the total dissemination of critical staff and guest information.”
Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices, and includes an intelligent analytics dashboard to help companies improve internal communication and streamline business processes. Secure, automated and relevant information is readily distributed, searchable and measurable in one central hub for an efficient digitized workflow.
While some properties rely on Beekeeper for crisis and task communications, 1 Hotel Central Park places a big emphasis on the human-resources and team-building aspects of the solution.
“Beekeeper is especially easy for on-boarding new employees,” said Louie Shapir, director of people operations. “It lets me create a new profile for each staff member, complete with their photo and personal information about their passions and special interests so other team members can quickly get to know them. In a sense, Beekeeper is a personal-broadcasting antenna.”