When 7 Cedars casino resort in Sequim, Wash., opens next summer, it will feature the full Intelity platform. As part of its goal to offer a “customer experience that is unmatched on the Olympic Peninsula,” 7 Cedars will implement Intelity’s custom mobile app, mobile key and in-room tablets to create a frictionless guest experience across property. Using the mobile app and mobile key solutions, 7 Cedars guests can bypass the front desk by using the mobile check-in feature and access their guestroom using their mobile device as a room key.
Intelity’s in-room tablets will function as a digital compendium and provide guests with hotel information, access to amenities and services, allow guests to order roomservice and make other service requests. The guestrooms also will include Intelity’s voice and casting solutions to further engage guests and enhance their in-room experience.
“We’re thrilled to be implementing the Intelity platform at our resort,” 7 Cedars GM Glenn Smithson said in a statement. “The modern traveler is looking for a digital-first experience that streamlines their stay and gives them control over how they interact with staff. Intelity will help us provide that type of experience and give us the ability to provide our guests with the personalized service they expect.”
7 Cedars plans to use Intelity’s back-office dashboard, Intelity Staff, to track, organize and manage all staff activity on property. The interactive dash will help reduce service times and enhance the guest experience because staff will be able to digitally manage work order and delivery times and monitor all activity on property while communicating directly with guests and providing updates on the status of their service requests and orders.
Intelity Staff also provides business-intelligence data that management teams can use to better understand their guests’ preferences and buying habits. This information can be used to make better business decisions and provide personalized guest experiences.