AccorHotels to offer a more interactive experience for its guests


AccorHotels has chosen iRiS’ My Web Valet, a responsive guest solution accessible via the hotels’ Wi-Fi network or URL that is available before, during and post stay. Viewable on any device and any recognized operating system, My Web Valet allows guests to interact with all of the hotel's services and facilities in their preferred language.

Built on the new smarter and more advanced v4 enterprise Guest Experience platform, My Web Valet boasts redefined technology to power all guest service applications. Designed to deliver content, analytics, integrations and the highest level of security for brands, the GXP also features a new user interface, more guest service features - as standard - and delivers greater flexibility to promote more revenue generating opportunities.

The solution is also accessed directly from within the AccorHotels mobile application giving AccorHotels' guests access to a wide range of services offered in hotels during their stay.

Guests will be able to purchase in-room dining, shop for gifts, make any request to the hotel's staff and book spa treatments. Guests can even make restaurant reservations, access local maps, book attractions and view flight and weather information, directly from the AccorHotels mobile app or the hotels Wi-Fi portal.

More than 2,500 hotels have already gone live with the lite version of My Web Valet, featuring brand driven content, PressReader, live news powered by France24 and LeClub AccorHotels for easy enrollment. From June 2016, full My Web Valet will be deployed across all AccorHotels brands starting with the luxury hotels.

"The collaboration with iRiS has enabled us to bring a new type of guest-facing technology to our guests,” said David Esseryk, AccorHotels vice president of guest technology and innovation. “It's a new marketing tool for our hotels, allowing us to provide valued added experiences to keep pace with growing expectations as well as introduce additional sources of revenue.”