Aloft launches emoji roomservice menu

Aloft Hotels introduces Aloft TiGi (Text it. Get it.) emoji room service, the world’s first emoji-only room service menu. Guests at the newly opened Aloft Manhattan Downtown – Financial District in New York City can simply text an emoji of what they want to the hotel’s front desk and within minutes, the delivery is made.

The Aloft TiGi emoji room service menu will launch with six specialty kits, each with essentials that can easily be conveyed via emoji. To order, guests simply text the corresponding emojis from the in-room Aloft TiGi emoji room service menu to the hotel’s dedicated TiGi number and include their room number. The hotel then confirms the order via text and quickly runs it up. Kits start at $10 and are included in guests’ final check out bills.

“At Aloft, we’re always looking for ways to shake up the hotel stay,” said Paige Francis, vice president, global brand management, Starwood’s Specialty Select Brands. “We look to consumer behavior and think about how to integrate these trends into the Aloft experience. The rise of emoji was a logical next step, the perfect new wave of guest communications.”

FREE DAILY NEWSLETTER

Like this story? Subscribe to Operations & Technology!

Hospitality professionals turn to Operations & Technology as their go-to source for breaking news on guestrooms, food & beverage, hospitality and technology trends, management and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

Suggested Articles

The Texas hotel is utilizing technology from Hotel Internet Services to maximize Wi-Fi service coverage quality.

IHIF 2020 Interview: Moritz von Petersdorff-Campen discusses guest experience and technology

Why technology is needed to support managers and for employee engagement.