AMResorts’ new Secrets Papagayo in Costa Rica, Breathless Cabo San Lucas Resort and Spa in Mexico, and Secrets Playa Bonita in Panama have all installed in-room tablets from Crave Interactive. Further installations are scheduled this year starting with Secrets Akumal this month.
AMResorts provides sales, marketing and brand management services for the Unlimited-Luxury Secrets and Breathless Resort & Spa brands, with more than 19,000 all-inclusive rooms across the Caribbean, Mexico and Central America, including a rapidly expanding portfolio in Latin America. Secrets Papagayo is one of the most recent openings under the Secrets Resorts and Spas brand and will feature Crave’s T2 tablets and docks in its rooms.
Gabriel Felip, COO at AMResorts, said that the Crave tablets offered obvious benefits in an upscale, all-inclusive setting.
“We were looking for a guest-facing technology solution which would fit with the casual yet sophisticated style of our Secrets and Breathless brands, and Crave met those requirements perfectly, both in terms of guest experience and in terms of commercial potential,” he said.
Crave’s in-room tablets come preloaded with the company’s unique propriety operating system, Crave OS, and allow hotels to do away with all printed in-room communications and information. The tablets feature direct room service ordering and booking capacities, instantly updateable digital menus and directories, guest communication functions, and vast scope for upselling and push-message advertising.
The AMResorts installations will all feature the superfast Crave T2, the updated version of the innovative Crave Tablet, the world’s first tablet designed specifically for use in hotel rooms, which comes with a state of the art docking system created for hotel room conditions.