Arizona resort adds mobile check-in/check-out service

Agilysys' rGuest Express lets guests check in and check out via a mobile device or lobby kiosk with support for digital keys, ID verification and key encoding. Photo credit: BlueWater Resort & Casino (BlueWater Resort & Casino)

BlueWater Resort & Casino in Parker, Ariz., has expanded its relationship with hospitality software company Agilysys with the addition of Agilysys’ cloud-native mobile guest self-service check-in/out solution, rGuest Express.

A longtime user of Agilysys’ Visual One PMS, InfoGenesis POS, Agilysys Pay payment gateway and DataMagine document management solutions, BlueWater looked to Agilysys to help reduce lines at its front desk while ensuring a safe, contactless mobile check-in/out experience. RGuest Express helps maintain social distancing and reduces direct contact while speeding up lines. With rGuest Express, BlueWater expects to improve guest satisfaction, promote healthy practices and optimize operations across its properties. And when BlueWater is ready to adopt digital keys, rGuest Express is also ready with integration to popular electronic locks as well as mobile ID verification.

“As part of our COVID-19 reopening strategy, we were looking for a way to enable a contactless guest experience to promote the safety and health of our guests and staff,” said Shane Hale, BlueWater’s director of hotel operations. “With Agilysys rGuest Express we can deliver a more personalized guest journey while the hotel enjoys reduced lines at the front desk, greater staff productivity and reduced operating costs.”

“We are excited to grow our relationship with BlueWater,” said Darren Student, VP of sales at Agilysys. “Agilysys continues to invest in rapid product innovation to meet the needs of the hospitality industry with products based on modern cloud-native technologies for both [software-as-a-service] and on-premises deployments. Agilysys rGuest Express will help BlueWater implement social distancing guidelines and reduce direct guest contact with a modern guest self-service solution.”

rGuest Express lets guests check in and check out via a mobile device or lobby kiosk with support for digital keys, ID verification and key encoding.