Bahia Beach Resort and Golf Club selects Alice suite

Bahia Beach Resort and Golf Club

Bahia Beach Resort and Golf Club, a five diamond resort in Puerto Rico, has adopted Alice Suite - a SaaS platform that completely connects the guest to the resort, and connects all service departments within a resort, to further reinforce and enhance the property's high levels of service for its guests and property owners.

“We are happy to announce our partnership with Alice, which brings a unique end-to-end service platform for our guests and associates, tailored to our diverse property's specific needs,” said Martin Smith, CEO at Bahia Beach Resort. “Our resort has created a reputation for offering the finest guest service for residents, guests as well as owners at our villas and residences. Alice lets us take it to the next level entirely – providing them with the opportunity to be connected to us, and all of our service teams to be connected with one another, around the clock.”

The resort and residences are located less than 30 miles from San Juan. It encompasses 483 lush acres, offering a gold certified Audubon Society Sanctuary. a pristine beach, and award-winning fine dining and beach restaurant options. A proud recipient of the Forbes Travel Guide Four-Star designation, service options include butler service when reserving a suite at the property's St. Regis hotel, Remède Spa, among the finest in Puerto Rico, and Robert Trent Jones Jr, golf course.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

The Alice online platform enhances the guest experience and connects all points within the property to simplify guest service and make it more cost-effective, making it a perfect service fit for the Bahia Beach Resort and Golf Club.

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