The Hotel at Black Oak Casino Resort in Tuolumne, Calif., will implement the Intelity platform’s custom-branded mobile app and in-room tablets at its hotel, giving guests the opportunity to better manage their experience by placing them in control of their reservations, check-in and check-out process and restaurant bookings and providing the ability to directly communicate with staff.
Black Oak Casino Resort also will use Intelity’s integrated back-office dashboard to streamline its operations. The dashboard will allow staff to connect directly and efficiently with guests. With it, the staff can share specials and promotions with more accuracy and frequency while gaining real-time visibility into service and delivery activity.
“In our ‘always on’ business, it is really important that our technology provides a frictionless connection between guest and staff,” Amanda Silacci, Black Oak Casino Resort’s guest service manager, said in a statement. “We believe the Intelity platform is incredibly valuable and look forward to using it to completely overhaul the way we manage the guest experience. We also plan to use the content management portion of the back office dashboard to concentrate our marketing efforts and create personalized offerings for our guests.”
Intelity’s in-room tablets will replace the resort’s printed, in-room compendium and allow guests to order roomservice and make other service requests. Both the mobile guest app and in-room tablets will provide direct messaging between guests and hotel staff, allowing for better communication at any point during their stay.
On the operations side, the resort will use Intelity’s back-office platform via desktop and mobile devices to manage all staff activity on the property, from the front desk to maintenance. Staff will be able to manage work orders and delivery times and monitor all activity on property while keeping the management team informed at all times. The platform also will allow the staff to communicate directly with the guests and give them updates on the status of their service requests and orders.