Bolongo Bay Beach Resort on St. Thomas in the U.S. Virgin Islands streamlines its guest-centric high-touch operation and guest services with Maestro property management and sales and catering. The Maestro enterprise property management hotel software suite of 20+ solutions is a robust and well supported system for independent hotels, resorts, and multi-property groups.
“Guests come to Bolongo Bay Resort for more than our perfect location and beautiful beach,” said Katarina Doumeng, director of sales and marketing. “They come because of our hands-on service and personal attention to each guest’s preferences. We make guests feel like part of our family.”
The Doumeng family has been running Bolongo for more than 40 years. “Each guest is special to us,” said Doumeng. “The Maestro System records an individual’s preferences in its guest history so we can anticipate requests. It is perfect for our high-touch operation. Maestro helps us know our guests and serve them as friends.”
Doumeng noted that The Resort uses Maestro to personally communicate with guests throughout a stay. “Maestro automatically sends personalized confirmations, ‘Welcome’ messages, and post-stay ‘Thank you’ messages. We also encourage guests after they leave to share their experience and photos on our Facebook page.”
More than simply a luxury Caribbean resort, Bolongo Bay is one of the most desired wedding destinations in the Caribbean. “We manage our wedding groups in Maestro’s sales and catering system,” Doumeng said. “Brides want information right away. Maestro makes it easy to quickly respond with a proposal for their wedding.”
All group information is stored in one place. Resort staff can easily create rooming lists and propose amenities and venue options from Maestro’s one integrated database.