Boykin Management, a Cornelius, N.C.-based independent hotel management company, has adopted the Maestro Cloud property-management system at two resorts in Fort Myers Beach, Fla. The company aims to help Sandpiper Gulf Resort and the Pink Shell Beach Resort create a seamless working environment across all departments, making it fluid to onboard new employees and maintain a close relationship with existing workers to improve retention in the long-term.
Both properties include privately owned condos, and Maestro’s PMS suite will help the management company oversee the mixed-use properties on a single database. The enterprise solution includes front desk, sales and catering, alternate inventory, analytics, digital registration, activities, loyalty, marina slip management, membership, mobile housekeeping, retail point of sale, online booking engine, travel agency, owner, work order, mobile pre-registration, mobile check-in/-out and yield management.
“Operating hotels requires a different skillset today than it did just one or two years ago, and the technology needed to be efficient in these roles has changed as well,” said Katja Kunz, Boykin Management revenue director. “By joining forces with Maestro PMS, we are committing to improving operations on every level, from accounting and communication to training and retention. Our goal is to provide a satisfying, exciting, and consistent experience to each guest. Maestro is removing obstacles that could prevent us from achieving this objective.”
Maestro PMS's integrated technology shares data to help enhance communication between hotel workers, helping resorts to maintain high levels of service despite reduced staff sizes and helping to create a unified operating environment.