BroughtonHotels’ Park James opens with Intelity platform

Guests can access additional services through the mobile app and in-room tablets including dining, reservations and bookings, service requests, provide feedback, and more. Photo credit: Intelity

The Park James hotel in Menlo Park, Calif., has installed Intelity’s guest-engagement and staff-management platform. Guests of the hotel, which is operated by BroughtonHotels, now have access to a mobile guest app, mobile key and in-room tablets, while the hotel staff is using Intelity Staff to organize, manage and track requests, communications and work orders on the back end.

“With the Park James Hotel’s reputation for stellar and innovative service and its Silicon Valley location, we wanted to create an elevated, unique guest experience that leverages modern-day technology,” BroughtonHotels founder/CEO Larry Broughton said in a statement. “The Intelity platform not only creates a seamless check-in guest experience, it allows us to deliver the bespoke service that our guests at The Park James have come to expect.”

The luxury boutique hotel, located near Facebook headquarters, opened in September 2018 to cater to the tech-savvy business and leisure travelers the area attracts.

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Using the mobile app, guests can expedite check-in, communicate with staff and activate their mobile key before arriving at the hotel. Guests can access additional services through the mobile app and in-room tablets including dining, reservations and bookings, service requests, provide feedback and more. Guests can also use the mobile app and in-room tablets, through Intelity Connect, to access Inncom’s room-automation system. The hotel staff uses the Intelity Staff back office solution to track work orders, guest requests and service delivery times, so the management team can monitor all staff activity in a single dashboard.