Niagara Falls hotel upgrades guestroom entertainment

The Cadence Hotel in Niagara Falls, N.Y., has adopted Hotel Internet Services’ BeyondTV for guestroom content streaming and guest services. A recently-opened boutique property within walking distance of the Niagara Falls State Park, The Cadence’s implementation of BeyondTV is meant to keep pace with guest experience expectations.

The hotel's leadership recognized that providing access to personalized content within each of its 58 guestrooms would be essential to meeting modern guest entertainment needs. The selection of BeyondTV stemmed from the platform’s intuitive interface design. Without any need for staff assistance, BeyondTV lets guests can instantly cast content from personal devices onto guestroom TVs. The solution can further cater to a wide range of content viewing preferences thanks to its full compatibility with virtually any mobile-based streaming app such as Netflix, Disney+, Hulu, Amazon Prime and Spotify.

“The Cadence is a lifestyle luxury property with a mission to provide its guests with the absolute latest in modernity and experience personalization, so selecting the industry’s most advanced guestroom entertainment and services platform was a top priority for us and BeyondTV was by far the best choice,” said Shelly Cieslak, VP of Rupal Hospitality, which owns and operates The Cadence. “BeyondTV has not only proven its reputation as a user-friendly solution that guests can instantly understand and use the moment they arrive; it’s enhanced security abilities also gives them the confidence to interact with the system without concerns that personal information might be at risk.”

As a solution purpose-built specifically for the hospitality industry, BeyondTV sidesteps data privacy issues by automatically erasing all usage data upon check-out or with the push of a remote button. With its advanced device isolation capabilities, the solution further prevents the inadvertent or malicious casting of content to televisions located in other guestrooms.  

Also key to The Cadence’s adoption of BeyondTV is the solution’s ability to enhance a property’s contactless and social distancing initiatives while simultaneously boosting guest convenience. Once the new hotel’s onsite restaurant has completed construction, for example, BeyondTV will let guests view menus and order roomservice from the guestroom TV and without exposing guests to any unnecessary health risks. Guests wishing to remain in their rooms will also be able to instantly order drinks from the rooftop bar without having to make the physical trip themselves.

BeyondTV includes other experience-enhancing features, including concierge services, hotel information or the ability to request amenities such as extra towels or toiletries. With instant compatibility with BeyondTV’s myRemote feature regardless of television model, hotels can let guests use personal devices as a contactless and more convenient remote that is capable of controlling all television and BeyondTV functions.      
 

“Guest service expectations can evolve very quickly so it makes financial and practical sense to adopt technologies that can likewise swiftly adapt to new industry trends,” Cieslak continued. “BeyondTV creates opportunities as opposed to barriers that will allow us to always stay one step ahead of the latest guest needs, and it is this design flexibility that will prove to be essential in continuing to set our hotel apart from nearby competitors.”