Carillon Miami Beach has implemented StayNTouch’s cloud-based hotel software solutions. Z Capital Partners purchased the Carillon property in late 2014, opening it as Carillon Miami Beach in early 2015. It installed StayNTouch’s solution in November 2015. After the management team was introduced to the mobility solution, the team realized it was a good fit.
“In simple terms, we are people serving people. As such we want to remove any barriers to that interaction, such as a front desk,” said Kristen Purvis, director of guest experience. “Our staff can now service our guests in a way that does not intrude on their overall stay experience.”
For example, guests can choose to be greeted by a hotel “host” at the airport and are immediately checked into their rooms via the StayNTouch Rover system on the host’s tablet.
“Introducing this new technology has been surprisingly easy,” continued Mark Houraney, director of IT. “Installation was quick and painless and staff personnel only need about 20 minutes of training before they have mastered the application set.”