Charleston, S.C., resort increases bookings revenue with Agilysys

Kiawah Island Golf Resort selected Agilysys rGuest Book as its reservations solution to streamline the booking process. Photo credit: Agilysys

Kiawah Island Golf Resort in Charleston, S.C., has implemented Agilysys’ new online reservations solution, rGuest Book. The resort chose the new booking solution to offer new and returning guests a user-friendly reservation process. Within the first 30 days of deploying rGuest Book, Kiawah Island Golf Resort more than tripled its bookings.
 
Demand for the 500 villas and 2,700 guestrooms continues to grow, and instead of having guests call resort staff to book, the historic resort management selected Agilysys rGuest Book as its reservations solution to streamline the booking process. 

With real-time villa and room features, amenities and availability, the resort now has a more comprehensive view of its occupancy and availability. The new solution also helps boost the overall value of the properties by promoting and selling every single guestroom.
 
“The Agilysys team members were not only easy to work with, but also got us into deployment within three weeks,” villa resort GM Missy Wurthmann said in a statement. “Their team was accommodating, always available to us and made every effort to solve our challenges at every step. With more than 500 villa properties and 2,700 rooms, being able to see the room features, amenities and appearance is making a positive difference in continuing to increase our bookings.”
 
rGuest Book is a commission-free, easy-to-use reservation system. Real-time room availability allows resorts to increase occupancy rates, while seamless integration with the Agilysys’ property-management system enables seamless guest service and operational management.

Virtual Event

Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.