The Chateaux Deer Valley selects Alice

Before Alice, Chateaux Deer Valley staff used walkie-talkies, spreadsheets and email to manage work and facilitate communication with one another while on property. Photo credit: Alice

The Chateaux Deer Valley in Park City, Utah, has selected Alice to improve staff communication and enhance its guest services at its ski hotel nestled amid the Park City mountains. As part of Stein Collection, The Chateaux Deer Valley joins sister properties, Stein Eriksen Residences and The Residence at The Chateaux Deer Valley, on the Alice platform, allowing consistent staff operations and guest engagement at all three properties. 

Before Alice, The Chateaux Deer Valley staff used walkie-talkies, excel sheets, and email to manage staff work and facilitate staff communication with one another while on property. However, not every staff member had a company email address, which meant management would often print out notices and use shift clipboards to transfer information between employees.

“We were looking for a technology platform that would bring us out of this dinosaur age of using printed excel sheets,” Guest Services Manager Ryann Wynn said in a statement.


Like this story? Subscribe to Operations & Technology!

Hospitality professionals turn to Operations & Technology as their go-to source for breaking news on guestrooms, food & beverage, hospitality and technology trends, management and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

Before Alice, coordinating the guest’s ski service and providing up-to-date trail conditions was difficult to organize and dispatch correctly, especially if they did not have the clipboard at hand. Now with Alice, the staff can promptly implement every guest request, such as complimentary ski gear storage, private lessons, and bus shuttles.

"It is a lot easier to track the special services we provide guests with Alice, than [using] the passing clipboards,” Wynn said.  “Since multiple staff members can use the system at one time, one staff member is assisting a guest, while another person on the team can coordinate the different services we have to offer. It aligns our team better and provides less confusion.”

Suggested Articles

“Choking travel” won’t stop the coronavirus spreading, the World Travel & Tourism Council warned.

PPHE reported 3.4% growth in full-year like-for-like Ebitda to £117.4m, crediting the company’s £100m refurbishment programme.

In 2020, Hotel Management is spotlighting hotel operators from all corners of the U.S. This installment focuses on companies based in the South.