CheckMate launches "CheckMate Conversations." This communication platform enables seamless communication between guests and hotels through any mobile channel - SMS, email, or mobile apps - at every stage of the customer's journey. For hotels, a single dashboard streamlines communication and provides context on each guest so staff can efficiently manage multiple conversations.
"For today's traveler, mobile communication is second nature; now he or she can communicate requests with a hotel just as easily," said Drew Patterson, co-founder and CEO of CheckMate. “More than 80 percent of travelers using CheckMate's service select SMS as their primary means of communication and hotels can respond in kind. In addition to fulfilling customer requests, CheckMate Conversations provides two-way communication so hotels can proactively interact with guests throughout the journey."
CheckMate Conversations operate at every stage of the guest journey. Guests can begin a conversation before they leave home as part of the mobile check-in process or at the front desk upon arrival. Hotels respond to guest communication through the CheckMate Conversations Dashboard, which can be accessed both on desktop and mobile devices. The portal aggregates communication from every channel, email, SMS, and native apps, so staff have a single interface to manage activity from every guest.