The Cliffs Resort unifies full-service property operations

The full-service Cliffs Resort on California’s Central Coast installed the Maestro PMS suite of integrated property software solutions to drive greater efficiency and guest service. The resort implemented Maestro front office, ResWave integrated booking engine, spa and activities management, point-of-sale, work-order management, sales and catering, mobile housekeeping, and PCI-compliant and EMV-ready credit-card processing.

“Our goal in selecting a new system for The Cliffs was total system integration across all profit centers at our spa resort,” said Chris Biggers, CIO for Boutique Hotel Collection, which operates The Cliffs Resort. “We had demos from all the major system vendors and did our due diligence in evaluating features of the property software, partnership reliability, and customer service commitment.”
 
Maestro’s installation and training team completed system implementation in March 2017. “I have never seen a system conversion go so well,” Biggers said. “Maestro’s team provided a comprehensive installation schedule with a calendar and milestones that kept us on track. Each property manager had duty assignments on a timeline.”

The Maestro team guided property staff training until they were proficient in all system processes. The Cliff’s bottom line gets a boost from Maestro’s ResWave integrated booking engine. “Now guests are using ResWave to make bookings directly from our website in real time with yield and rate rules pushed out to the last room sold,” Biggers said.
 
“Our SilverWare food-and-beverage point-of-sale and Maestro spa and activity management are fully integrated providing a seamless guest experience on property. This saves us many hours each week of posting, audits and reconciliations and the amounts are accurate. We also implemented Maestro’s PCI-compliant EMV credit card processing integration so the Cliffs is in line with industry PCI security standards.”

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