Cloud-based mobile PMS allows Hotel Nikko to service guests anywhere

Hotel Nikko San Francisco has deployed the StayNTouch Rover FrontOffice, a cloud overlay to the hotel’s existing PMS. This enables hotel service agents to fully service guests anywhere the guest happens to be such as check-in, check out, upgrade, etc. via a mobile tablet experience.

Whether assisting guests during busy lobby times to avoid lines or checking in groups near the event space, the Hotel Nikko now has a truly mobile front desk. Further, guests of the Hotel Nikko can be pre-engaged prior to arrival via their smartphones, enabling them to see pictures of rooms and receive upgrade offers and even enabling the guest to make service requests. The guest can check in or check out via their smartphone in a PMS-integrated fashion, benefiting both the hotel and the guest.
 
The hotel has implemented two StayNTouch cloud-solutions on one platform:

  • Rover FrontOffice: Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Includes remote key encoding and secure credit card swipe featuring P2P encryption and tokenization. Enables staff flexibility to service guests anytime, anywhere.
  • Zest Web: Enables guest pre-engagement and mobile guest services via mobile web, no app needed. Guest-enabled mobile check-in and out via smart phone or desktop.  Private labeled, PMS-integrated mobile check-in and/or checkout. Review bill, preferences collected, upsell opportunities, remote key fulfillment. Promote and monetize late checkouts.

Virtual Event

Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.