Cloud-based mobile PMS allows Hotel Nikko to service guests anywhere

Hotel Nikko San Francisco has deployed the StayNTouch Rover FrontOffice, a cloud overlay to the hotel’s existing PMS. This enables hotel service agents to fully service guests anywhere the guest happens to be such as check-in, check out, upgrade, etc. via a mobile tablet experience.

Whether assisting guests during busy lobby times to avoid lines or checking in groups near the event space, the Hotel Nikko now has a truly mobile front desk. Further, guests of the Hotel Nikko can be pre-engaged prior to arrival via their smartphones, enabling them to see pictures of rooms and receive upgrade offers and even enabling the guest to make service requests. The guest can check in or check out via their smartphone in a PMS-integrated fashion, benefiting both the hotel and the guest.
 
The hotel has implemented two StayNTouch cloud-solutions on one platform:

  • Rover FrontOffice: Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Includes remote key encoding and secure credit card swipe featuring P2P encryption and tokenization. Enables staff flexibility to service guests anytime, anywhere.
  • Zest Web: Enables guest pre-engagement and mobile guest services via mobile web, no app needed. Guest-enabled mobile check-in and out via smart phone or desktop.  Private labeled, PMS-integrated mobile check-in and/or checkout. Review bill, preferences collected, upsell opportunities, remote key fulfillment. Promote and monetize late checkouts.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

Suggested Articles

The MAPP report lets hoteliers identify forward-looking performance trends across their own portfolios and other markets.

Levi Aron is the company's new chief revenue officer and Jeremy Theisen is EVP of enterprise sales and partnerships. 

Les Hotels Baverez selected IDeaS G3 revenue-management system to improve its forecasting capabilities and boost its competitiveness.