The Collector Luxury Inn & Gardens, St. Augustine, Fla., is introducing hotel tablets from Intelity, installed with the ICE guest engagement SaaS platform into guest rooms and the lobby of its hotel.
“Our goal is to blend the feel offered by a bed and breakfast with the luxury service of a four-diamond hotel,” GM Howard Letts said. “Intelity’s advanced hotel technology provides traditional, high-quality service with modern convenience, so it’s a perfect fit toward that goal.”
The Intelity ICE platform offers both guest-facing and operational benefits that can be leveraged by a hotel to improve the guest experience, increase guest satisfaction, create new revenue channels, and streamline operations.
ICE Bedside software on hotel tablets lets hoteliers save money on in-room print collateral by presenting all hotel information, such as menus and compendiums, with an easy-to-use interface on touchscreen tablets. It also offers alarm clock-radio functionality, weather updates, and a menu of virtual concierge services.
ICE Lobby allows hotel guests to take advantage of tablets in hotel lobbies or other central locations, which they can use to find general information or make simple requests such as printing boarding passes.
On the back end, requests made by guests using mobile devices can be viewed, tracked and assigned in the ICE Control System (ICS), an enterprise system with tools for hotel management and staff. Other features include content control, direct guest marketing and messaging, and access to business intelligence related to guest use of the hotel app.