Crowne Plaza tests delivery robot at its Silicon Valley hotel

InterContinental Hotels Group launches a new delivery robot at the Crowne Plaza San Jose-Silicon Valley hotel. The robot, named Dash, was created by Savioke, makers of the Relay robot. Based in Santa Clara, Calif., Savioke specializes in robot solutions for the hospitality industry.

Dash will further enhance the guest experience by providing quick and seamless delivery of snacks, toothbrushes and other amenities to hotel guests, the hotel said. Approximately three-feet tall and weighing less than 100 pounds, Dash is designed to travel at a human walking pace and can independently navigate between floors, even calling the hotel elevator using a special Wi-Fi connection.

Dash is Savioke's latest version of its autonomous delivery service featuring automatic docking, improved autonomy, and an all new design enabling Savioke to scale in response to demand. When Dash arrives at the guest room, it phones the guest to announce its arrival, delivers the requested items, and makes its way back to the front desk where it can dock itself into its own charging station.

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“Given the hotel's location in the heart of Silicon Valley, it is a natural fit to enhance our service delivery program with the addition of the latest in robot technology,” said Gina LaBarre, vice president, Americas Brand Management, Crowne Plaza Hotels & Resorts, IHG. “We expect our guests to be impressed by the technological sophistication of Dash and its ability to deliver the quality service they’ve come to expect from the brand.” Based on testing at the Milpitas hotel, the Crowne Plaza brand will determine whether or not to roll out the robot at other properties.

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