The Daytona’s mobile app and in-room tablets are now powered by Intelity, giving guests access to hotel amenities and services on demand.
The Daytona is located in Daytona Beach, Fla., adjacent to the Daytona International Speedway. The hotel anchors the new One Daytona retail, dining and entertainment district. The hotel pays homage to Daytona’s racing history and features a second-floor lobby area known as “The Grid” that showcases a year-round display of vintage race cars that are known for their historical, technical and aesthetic background.
“We’re pleased to have the Intelity platform implemented across our property,” GM Michael Melendez said in a statement. “Our goal is to provide our guests with an enhanced guest experience that really celebrates the racing history for which this city is known. The Intelity platform will help us achieve this goal.”
Guests have access to Intelity’s in-room tablets, which function as a digital compendium and give guests the ability to place service requests, communicate with staff, make dining reservations at a range of on-property restaurants, place in-room dining orders, access detailed information about the hotel and the local area and more. The property also features a branded mobile app, powered by Intelity, that allows guests to engage with the hotel and its amenities and communicate with staff from anywhere via SMS messaging.
Operations teams now use Intelity’s back-office dashboard to manage daily workflows and streamline overall efficiency. With the dashboard, operations teams can track, organize and manage guest requests, daily tasks, housekeeping progress, preventive maintenance and more. The platform enables a frictionless flow of information and data about property-level activity across multiple channels through its integration with The Daytona's property-management system, Opera.