Denihan Hospitality selects KEYPR as tech partner

James Hotel Chicago

Denihan Hospitality, an owner/operator of boutique lifestyle hotels including The James, The Surrey, The Benjamin, the Carlton and the Affinia Hotel Collection, is enhancing its guest experience through the KEYPR platform which includes a custom mobile app, in-room tablets, keyless entry and back-office management software. The partnership will launch with The James brand.

KEYPR will be the brand standard launching first with the James Hotel Chicago in January 2017, followed by The James West Hollywood in March.

“Redefining luxury through guest-centric experiences is a strategic priority for us,” said Carl Cohen, Denihan chief experience officer. “As we grow our footprint with The James West Hollywood-Sunset opening next year, we’re proud to be at the forefront of this industry shift by partnering with KEYPR to offer our guests a seamless way to connect with the environments they’re visiting while offering an always present service.”

Hotel guests will be able to use their smartphones and in-room tablets to access hotel services, check-in and check-out, order in-room dining, access hotel information and communicate with hotel staff. Staff and management will be able to utilize the KEYPR system to streamline and track requests and generally improve the efficiency with which they interact with guests.

In addition to operational benefits, The James hotels will be able to leverage the powerful platform to promote their amenities, room upgrades, food and beverage, upcoming programs and to localize the experience for their guests through KEYPR’s promotion, events and push notification features.

Suggested Articles

Sarah Searls entered the newly created position after 10 years with the company, including most recently as VP of digital commerce.

Hotels have been quick to adopt Internet of Things technology, according to the "2019 Internet of Things" survey from PwC.

The platform update makes it easy for hoteliers to create personalized marketing campaigns with in-app mobile and campaign-building features.