Denihan Hospitality selects KEYPR as tech partner

James Hotel Chicago

Denihan Hospitality, an owner/operator of boutique lifestyle hotels including The James, The Surrey, The Benjamin, the Carlton and the Affinia Hotel Collection, is enhancing its guest experience through the KEYPR platform which includes a custom mobile app, in-room tablets, keyless entry and back-office management software. The partnership will launch with The James brand.

KEYPR will be the brand standard launching first with the James Hotel Chicago in January 2017, followed by The James West Hollywood in March.

“Redefining luxury through guest-centric experiences is a strategic priority for us,” said Carl Cohen, Denihan chief experience officer. “As we grow our footprint with The James West Hollywood-Sunset opening next year, we’re proud to be at the forefront of this industry shift by partnering with KEYPR to offer our guests a seamless way to connect with the environments they’re visiting while offering an always present service.”

Virtual Event

HOTEL OPTIMIZATION PART 2 | Now Available On-Demand

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


Hotel guests will be able to use their smartphones and in-room tablets to access hotel services, check-in and check-out, order in-room dining, access hotel information and communicate with hotel staff. Staff and management will be able to utilize the KEYPR system to streamline and track requests and generally improve the efficiency with which they interact with guests.

In addition to operational benefits, The James hotels will be able to leverage the powerful platform to promote their amenities, room upgrades, food and beverage, upcoming programs and to localize the experience for their guests through KEYPR’s promotion, events and push notification features.

Suggested Articles

During a quick renovation, the company will implement the VingCard Classic RFID door locks equipped with mobile access in the hotel's 84 guestrooms.

Tech provider Zoox Smart Data has deployed its Zoox Media solution across 4,141 Choice-branded hotels.

Among the key offerings in the new app are features and functionality meant to simplify the hotel booking process.