CRM, booking system companies integrate offerings

Belfry Hotel & Resort (Belfry Hotel & Resort)

Digital Alchemy and Concept Software Systems have integrated the companies’ solutions, enabling users of Concept’s spa and leisure booking system to leverage Digital Alchemy’s email and text marketing solution to instantly connect with clients. Digital Alchemy automatically texts and emails confirmations, appointment reminders, welcome messages and pre-arrival information to customers who make appointments with Concept’s spa and leisure system.
“Today’s connected guest expects instant access to accurate information and our combined offering creates the most advanced system available today,”  said Digital Alchemy CEO and founder Don Hay. “Concept Software’s spa, golf and leisure booking system is the perfect match for Digital Alchemy’s suite of services for guest communication. Together we will help spas and golf courses increase sales, reduce no-shows and drive additional revenue.” 
Hay noted the match was driven by customers who wanted the two leading companies to offer an integrated solution. The integrated Concept spa, golf and leisure booking system and Digital Alchemy guest email solution are used at great properties like The Belfry Hotel & Resort in The United Kingdom. The Belfry is respected as the world’s only four-time Ryder Cup host venue.