DropThought uses via mobile, social, and cloud technologies to improve customer service

DropThought uses mobile, social, cloud, and big data to help boost customer-service performance levels and providing real-time customer engagement for Marriott, Hilton and Hyatt.

DropThought’s “software as a service” (SaaS) platform helps industries interested in garnering real-time customer feedback by tracking and enhancing customer relationships and service via instant feedback and resolutions, text analytics, and social media marketing.

The solution enables businesses to receive actionable customer feedback at the point of engagement thus being able to address negative comments on the spot, or promote positive feedback instantaneously. DropThought also gives consumers new and easy ways to share their satisfaction and complaints with hotels, restaurants, and other businesses via on-site devices (such as kiosks, table tops, and check presenters), a mobile app, QR-code scan, and text messaging.

Virtual Event

HOTEL OPTIMIZATION PART 2 | Now Available On-Demand

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


Businesses can work with DropThought through their company website, DropThought's mobile manager app, or with on-premise kiosks and tablets, and view customer feedback on the DropThought Manager dashboard via the web and mobile app. Customer feedback is then instantly sent to businesses, allowing them to quickly address issues on the fly.

Mangers can use DropThought to market positive customer feedback on social media sites, as well as to improve brand presence and social media scores on sites such as TripAdvisor and Yelp. Instant alerts allow managers to quickly reply to customers directly from their mobile phones.

 

Read more on

Suggested Articles

The £18.4 million fine stems from a data breach discovered after the company purchased Starwood Hotels & Resorts Worldwide.

The tool complements Zeno Travel, and the two work together as an expense-management and travel-booking platform.

New research suggests 64 percent of hospitality professionals believe the risk of a data breach increases when employees work off site.