Eagle Hospitality Trust selects smart concierge

The AI-powered Ivy was developed as a hybrid model, automating activities that give hotel staff more time to engage with guests. Photo credit: Go Moment

Eagle Hospitality Trust, a U.S.-based hospitality stapled group comprising Eagle Hospitality REIT and Eagle Hospitality Business Trust, has implemented Go Moment’s artificial-intelligence-powered smart concierge Ivy at seven of EHT's hotels.

Ivy is designed to communicate with guests and provide them with personalized and near instant service through texting. The advanced smart concierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, F&B service, and anything that would typically be addressed to the front desk. Ivy's technology is intuitive that guests feel as if they are messaging with a real hotel staff member. The AI-powered solution was developed as a hybrid model, automating activities that give hotel staff more time to engage with guests.

"We want to streamline our hotel operations and give better quality service as well as further enhance our overall guest experience," John Jenkins, COO of Eagle Hospitality REIT Management, said in a statement. "To help achieve this, we understand the need to adopt effective and efficient high-tech solutions. In partnership with Ivy, we are evolving our personalized guest services while creating efficiencies for our staff."


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EHT has a portfolio of 18 hotels across the U.S. with a total of 5,420 rooms and an aggregate valuation of approximately US$1.27 billion at the end of 2018.

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