Several Eldorado Resorts properties have installed Extreme Networks’ hardware to deliver guests a wireless network solution. The installation offers guests a personalized, mobile experience that improves guest satisfaction, increases spending per visit and boosts loyalty.
Extreme and Sonifi Solutions partnered to implement end-to-end technology throughout three Eldorado properties in Reno, Nev.: Eldorado, Silver Legacy and Circus Circus. The Wi-Fi network is already fully operational at the Eldorado Resort Casino and Silver Legacy Resort Casino, including the hotel, casino and back of house. The deployment at the Circus Circus Hotel Casino Reno property is expected to be completed by January.
In order to meet its business goals and deliver a quality guest experience, a purpose-built Wi-Fi solution is essential for Eldorado. With 20 U.S. properties, Eldorado understands delivering high-quality, consistent connectivity is an important part of their overall brand strategy; it is also a central investment to drive positive guest satisfaction scores. Prior to its installation of Extreme's solution, each of Eldorado's three properties had an average of 300 to 400 devices connected at one time, with its peak reaching 800 devices.
Eldorado needed a solution that could support greater capacity and coverage and provide administrators with actionable data around network usage and engagement behaviors, leveraging these insights to better service customers. Ultimately, creating a positive experience for guests during the entirety of their stay and meeting Eldorado's unique business goals were the essential elements to the network deployment.
To support the 815 rooms at the Eldorado Resort and Casino, 576 APs were installed in hotel rooms and throughout the property in just two months. After deploying Extreme's Wi-Fi solution, guest complaints related to connectivity fell by 23 percent. Additionally, trouble tickets were reduced to nearly zero per week. Furthermore, the average number of devices concurrently connected to the network rose significantly, with a peak of 3,800 connected devices. Eldorado's three properties in Reno will support more than 4,000 rooms and employees, with average concurrent usage expected to hit up to 6,000 devices. Guests will have the ability to travel between each property and between the various public spaces and guest rooms without any interruption to their Wi-Fi, ensuring a seamless experience.
"Partnering with Extreme Networks and Sonifi Solutions has not only improved our customer satisfaction scores, but enabled us to connect with our guests and make decisions in real-time based on the data provided by ExtremeAnalytics,” said Phillip Karam, manager of technology and AV, Eldorado Resort Casino Reno, in a statement. “Customer satisfaction is key to our success, so when we were choosing a networking vendor, we needed a provider with a proven history of delivering impactful results. Extreme is the only IT manufacturer in the space focused solely on delivering purpose-built networking solutions and with its technology, our guests now have the quality Wi-Fi they need."