Epson releases remote-assistance product

Moverio smart glasses allow field technicians to view instructions, photos, PDFs and videos in high quality. Photo credit: Epson America

Epson America released Epson Moverio Assist, an easy-to-use, “see-what-I-see” remote-assistance and inspection product that uses Moverio smart glasses for difficult repairs or work tasks out in the field. By enabling real-time collaboration between remote experts and on-site field personnel, Moverio Assist helps make repairs quicker and with fewer mistakes, leading to increased productivity, improved customer satisfaction and reduced travel costs.
“Most popular remote-support solutions today are phone and tablet based, and thus not hands free. There is a real market need for an affordable, turnkey, easy-to-use remote support solution for smart glasses that allows companies to connect in-field personnel with remote experts to collaborate on tasks,” Leon Laroue, technical product manager, augmented reality for Epson, said in a statement. “Our new solution is optimized specifically for Moverio smart glasses to easily and efficiently connect experts with field personnel for real-time communication, inspection, instruction and sharing of documents and videos.”
When assistance is required, a field technician wears the Moverio BT-300 or BT-350 ANSI smart glasses with built-in camera, powers it on to connect to the internet using Wi-Fi or a mobile hotspot, and then launches the Moverio Assist app to initiate the call to company experts logged into via a Chrome or Firefox browser. Unlike those using handheld tablets or smartphones, field technicians wearing Moverio glasses have their hands free to make repairs while collaborating in real-time.
Powered by Epson’s Si-OLED display technology, Moverio smart glasses allow field technicians to view instructions, photos, PDFs and videos in high quality while also giving them a wearable display that minimizes visual obstruction and can be virtually transparent when necessary. Available on a per-glasses, monthly subscription basis, Moverio Assist offers an affordable, hands-free remote assistance and inspection solution for small, medium and large enterprises. 

Additional benefits include:

  • Complete tasks faster by collaborating in real-time with remote experts to complete difficult tasks faster in the field; catch potential issues before leaving a job site.
  • Increase productivity by efficiently using expert resources to provide instruction without the need for travel; minimize rework and/or increase first-visit fix rates; decrease downtime of mission-critical equipment.
  • Reduce costs by saving re-work costs and increase customer satisfaction by getting the job done right the first time; save money by reducing travel for experts.

Moverio Assist will be available in September 2019 with plans starting from $29.99 a month per pair of Moverio glasses. 


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