Epson releases remote-assistance product

Moverio smart glasses allow field technicians to view instructions, photos, PDFs and videos in high quality. Photo credit: Epson America

Epson America released Epson Moverio Assist, an easy-to-use, “see-what-I-see” remote-assistance and inspection product that uses Moverio smart glasses for difficult repairs or work tasks out in the field. By enabling real-time collaboration between remote experts and on-site field personnel, Moverio Assist helps make repairs quicker and with fewer mistakes, leading to increased productivity, improved customer satisfaction and reduced travel costs.
 
“Most popular remote-support solutions today are phone and tablet based, and thus not hands free. There is a real market need for an affordable, turnkey, easy-to-use remote support solution for smart glasses that allows companies to connect in-field personnel with remote experts to collaborate on tasks,” Leon Laroue, technical product manager, augmented reality for Epson, said in a statement. “Our new solution is optimized specifically for Moverio smart glasses to easily and efficiently connect experts with field personnel for real-time communication, inspection, instruction and sharing of documents and videos.”
 
When assistance is required, a field technician wears the Moverio BT-300 or BT-350 ANSI smart glasses with built-in camera, powers it on to connect to the internet using Wi-Fi or a mobile hotspot, and then launches the Moverio Assist app to initiate the call to company experts logged into MoverioAssist.com via a Chrome or Firefox browser. Unlike those using handheld tablets or smartphones, field technicians wearing Moverio glasses have their hands free to make repairs while collaborating in real-time.
 
Powered by Epson’s Si-OLED display technology, Moverio smart glasses allow field technicians to view instructions, photos, PDFs and videos in high quality while also giving them a wearable display that minimizes visual obstruction and can be virtually transparent when necessary. Available on a per-glasses, monthly subscription basis, Moverio Assist offers an affordable, hands-free remote assistance and inspection solution for small, medium and large enterprises. 

Additional benefits include:

  • Complete tasks faster by collaborating in real-time with remote experts to complete difficult tasks faster in the field; catch potential issues before leaving a job site.
  • Increase productivity by efficiently using expert resources to provide instruction without the need for travel; minimize rework and/or increase first-visit fix rates; decrease downtime of mission-critical equipment.
  • Reduce costs by saving re-work costs and increase customer satisfaction by getting the job done right the first time; save money by reducing travel for experts.

Moverio Assist will be available in September 2019 with plans starting from $29.99 a month per pair of Moverio glasses. 

Suggested Articles

After six months as EVP/chief accounting officer, Peery will replace Rachael Rothman as the REIT's EVP/CFO.

Should all of 2020's scheduled hotels come online as planned, China will open the most new rooms next year since the cyclical peak in 2014.

The luxury goods company is set to acquire Tiffany & Co. in a deal worth $16.2 billion.