Expedia invests in Alice to improve guest experience management

Expedia, Inc. has invested in Alice, a software-as-a-service provider that lets guests request specific services and provides hoteliers with workflow management tools to improve their operations.
 
Alice’s cloud-based workflow management platform allows hoteliers to track and optimize the fulfillment of every guest request across every department by dispatching guest requests in real time to appropriate employees, tracking the progress of each request, and providing custom reporting so hoteliers can understand and optimize their operations.
 
Additionally, Alice’s guest app and SMS tools make the experience of requesting services much easier. Guests can use their mobile devices to manage their in-hotel experience including ordering spa treatments, room service, late check-outs, housekeeping, and concierge services.
 
Alice CEO Justin Effron said that the partnership with Expedia would let the company reach more hoteliers and invest more in its technology.

 

Suggested Articles

According to IHG, the artificial intelligence-enabled Winnow Vision technology will help hotels reduce food waste by 30 percent.

“Digital futurist” Christ Riddell advises HITEC Minneapolis attendees that they need to keep up with the pace of change that technology creates.

The power of personalization is undeniable in hospitality guest marketing.