FCS has signed a valued business partnership with Equinox Arabia, a Middle East provider of data solutions for the hospitality industry. Per the agreement, Equinox will distribute the comprehensive suite of FCS hospitality technology products, including its hotel operations management applications suite and the i-Guest mobile app.
Jeddah-based Equinox is a cutting-edge hotel data solutions firm offering an array of products including IPTV systems, room management solutions, Internet connectivity products and digital signage.
FCS' hotel operations management applications suite comprises e-Connect, e-Housekeeping, e-Recovery, e-Engineering and e-Concierge. The multi-language, web-based applications streamline a multitude of back-of-house and guest-facing hotel operations needs, from real-time maintenance requirements to housekeeping management to guest issue tracking and a comprehensive customer relationship management platform.
Equinox will also be distributing the guest-facing mobile app FCS i-Guest. FCS i-Guest lets users interact with the hotel through an app, including placing room service orders, making housekeeping requests, arranging wakeup calls, redeeming loyalty points, checking real-time folio data, making restaurant or spa reservations, viewing local attraction information, listening to voicemail, performing express checkout and tapping into a host of other guest service options.