FCS Computer Systems (FCS) has formed a strategic partnership with Ariane Systems to allow for the integration of FCS solutions with Ariane’s online check-in system. The combined FCS/Ariane solution will provide the ability for hotel guests to register and check-in before they arrive through a mobile-friendly online check-in module or via FCS i-Guest, and then pick up their guestroom keycards from interactive kiosks located on the property, once they arrive. Upon completion of their stay, guests can also check-out online or via FCS i-Guest, while retaining the ability to request additional end-of-stay services.
The newly created solution provides greatly enhanced guest convenience by eliminating the need to wait in long lines for a traditional front desk check-in. Once Ariane receives a room reservation from the property management system (PMS), an email and SMS message is sent to the guest with a link to check-in online. Guests can not only check-in to the hotel, but can also order additional services, such as an infant crib or extra towels, simply by following the provided link and completing the reservation card via FCS i-Guest.
Once registration is complete, Ariane will automatically check the guest in via the PMS on the arrival day, and escalate a rush room request through FCS e-Housekeeping, prompting the assigned room attendant to clean the room with top priority, if it is not currently ready. Work orders are also opened automatically for secondary guest requests made at the time of check-in. When the guestroom is ready, its status is updated in the PMS and guests can pick-up the keycard from an Ariane lobby kiosk or the front desk, then proceed directly to their assigned room. The ability to check guests in, even if a room has not yet been cleaned, is completely unique to the FCS i-Guest.
The integration between FCS and Ariane also allows for a streamlined check-out process. Through the same online module used pre-stay, hotel guests can initiate check-out along with additional service requests, such as bellhop luggage pick-up or a town car for transportation to the airport. The service requests are automatically scheduled through FCS e-Connect and other integrated solutions. Ariane simultaneously sends an email to the guest with folio charges for confirmation, payment details and completion of the check-out process. Guests can then leave their keycards in the room and proceed to leave the hotel at their convenience, again skipping long lines at the front desk. This type of VIP treatment heightens guest satisfaction and creates repeat customers.