FCS Computer Systems and Neorcha have partnered to deliver an integrated back-of-house and front-of-house solution for Rotana, a hotel management company in the Middle East, Africa, South Asia, and Eastern Europe.
FCS' e-Connect system is a back-of-house application that enables automated dispatch of guest requests and inter-department work orders. Functioning via a centralized call center, e-Connect enables hotels to achieve optimum efficiency and consistency in guest service levels at minimal cost by streamlining all guest requests across different departments.
Neorcha's myHotel application gives hotel guests instant access to real time information on hotel accommodation, food and beverage, and entertainment options, enabling guests to make the most of all the hotel facilities offered and make requests, such as refilling the minibar, requesting a mobile charger or ordering extra bedding.
The integration of FCS' e-Connect with Neorcha's myHotel completes the service delivery cycle, making sure every service request is completed, along with status updates.
Via FCS' e-Connect, the technology records a complete list of requests made for the duration of the guests' stay and provides hotel management with clear and detailed statistics to identify areas of improvement at any part of the process.
