Florida resort adds contactless TV with myRemote

Shephard’s Beach Resort in Clearwater, Fla., had previously installed BeyondTV in its guestrooms and was looking to improve guest confidence by limiting shared surface risks. (Shepard’s Beach Resort)

Hotel Internet Services has implemented its BeyondTV virtualized remote feature, myRemote, at Shephard’s Beach Resort in Clearwater, Fla. The resort had previously installed BeyondTV in its guestrooms and was looking to improve guest confidence by limiting shared surface risks with myRemote and without having to first determine guestroom television compatibility. A lack of available revenue led to initial concerns that existing guestroom televisions may not be compatible with virtualized remote abilities and able to be replaced. BeyondTV’s myRemote feature is able to instantly sidestep such potential issues by being compatible with virtually any television brand or model in use by hospitality businesses today. 

MyRemote lets guests turn TVs on or off, adjust volume, change language settings, switch between streaming services and request hotel amenities.

Since deploying the feature and alongside a spike in reservations for the 150-room resort in April, Shephard’s Beach Resort has averaged 126 myRemote interactions daily. In just one month alone, such interactions come to a total of 3,800 while resulting in zero calls for support.

“To regain the confidence of their guests, hotels have had little choice but to adapt contactless technologies such as virtualized remotes, however, many unfortunately find out that existing infrastructure cannot support the contactless functionality they seek without a cost-prohibitive upgrade investment,” said Gary Patrick, CEO of Hotel Internet Services. “MyRemote is the industry’s first contactless remote solution that can effortlessly overcome guestroom television incompatibility issues that other platforms have challenges with, and we are proud to see that Shephard’s Beach Resort is already experiencing the benefits of our technology without placing unnecessary strain on property budgets.”