Fontainebleau Miami Beach implements mobile hotel software solutions from StayNTouch Inc. The hotel wanted a provider that had two-way integration with its Opera PMS, which runs the 1,504-room hotel.
In phase one, Fontainebleau Miami Beach deployed StayNTouch Zest Web, enabling pre-engagement of arriving guests via their smartphone requiring no app to download. Zest Web sends out emails to all guests arriving that day (customizable by market segment, VIP status, etc.). Through a secure link, the guest is brought to a branded mobile website where the guest can confirm reservation information, advise the hotel on expected arrival time, ask for last minute requests for their room, and enter a mobile number so the hotel can text the guest when their room is ready.
From there, StayNTouch integrates with the hotel PMS and existing business processes to coordinate a vastly improved arrival experience including pre-cut keys and expedited availability of room. Guests that choose pre-check-in are greeted at the pre-check-in desk located at the hotel’s main entrance where they’re given a pre-cut key after presenting a credit card instead of going to the standard front desk.
Zest Web sends out departure emails to all guests departing that day. Through a secure link, the guest can choose to checkout via their smartphone, review their room bill and request a copy to be emailed to them. Late check-outs are also available at a fee on those days when the hotel’s occupancy permits. Should the guest decide to stay late and pay a late checkout fee, they can simply select that option, which automatically updates the PMS “late checkout” field and posts the late checkout fee on the guest’s folio.