Four full-service independent properties have installed Maestro multi-property management and Maestro front office to strengthen guest service and group processes, refine operations, and optimize profitability. New Maestro PMS clients include three Forbes triple five-star resorts in Rhode Island and a casino resort destination in Bay St. Louis, Miss.
Ocean House, Watch Hill Inn and Weekapaug Inn in Westerly, R.I. installed Maestro multi-property management with sales and catering, spa activities and management, owner and member management, and Silverware POS. Ocean House earned Forbes' five-star designations for each of their hotel, spa and restaurant operations, and a AAA five-diamond rating. Weekapaug Inn, operated by Ocean House Management, LLC, earned the Forbes' four-star designation and AAA four-diamond rating for the hotel.
"Our three luxury properties provide highly personalized guest services, amenities and unique group and family packages. We selected Maestro multi-property because we could customize its processes for our guest-focused, high-touch operations," said Mary Arcuri, group director of reservations and revenue. "Maestro enables our team to coordinate our five-star standard of guest care for all our properties. Maestro's spa system manages OH! Spa salon guest appointments and professional services. We track our guest preferences and mine information with Maestro analytics to improve guest communications and optimize profitability."
The Silver Slipper Casino Hotel in the Mississippi gulf coast city of Bay St. Louis installed Maestro front office property management system in its new hotel, opened in May 2015.
"We selected Maestro because it interfaces with our Konami gaming system and other third party property solutions for fast professional guest service,” said Baxter Lee, director of sales marketing and hotel operations. “This makes it easy to quickly provide hotel rooms for our playing guests. Maestro also had solid recommendations for its service and support. Now that we have used the Maestro PMS since our opening, we can see why. Maestro's Diamond Plus Service for installation, training and support is excellent."