The Four Seasons, known for old-world service and a highly involved staff, is introducing a new app that allows guests to check-in and out, order room service, and make housekeeping requests.
“With this innovative new app, Four Seasons continues to enhance the guest experience, setting the standard in luxury digital service delivery,” said Allen Smith, president and ceo, Four Seasons Hotels and Resorts, in a statement. “Developed based on guest insights and extensive testing, the Four Seasons App is user-friendly and feature-rich, with the services guests have told us they most desire, such as checking in and out with ease.”
Four Seasons guests arrive with the latest technology already in hand, and the Four Seasons App integrates the services and local expertise every hotel offers in a format they can customize and make their own. Other features include making and managing reservations, booking restaurant and spa reservations, and golf tee times. The app also gives local recommendations for exploring individual destinations, thoughtfully curated into “moods” including dining, shopping, cultural pursuits and more, plus hundreds of very personal recommendations from expert Four Seasons hotel concierges.
It also has a built-in geo location service offers helpful, in-language maps with time/distance indicators to help to plan out dining, attractions and shopping activities; a save-and-share feature helps with itinerary planning.
Four Seasons has managed to find systems that work at all of their properties, although sometimes staff, rather than automated systems, are doing work behind the scenes, Four Seasons global SVP Elizabeth Pizzinato told PC Magazine.
Four Seasons isn't the first chain to debut an app with these kinds of features, but it's the widest available, PC Magazine is reporting. W Hotels' similar app is only for iPhones. Four Seasons has iOS, Google Play, and Amazon Android versions. Conrad Hotels has a similar app, but only 28 properties. Virgin Hotels has a powerful app, but only has one hotel, in Chicago. The new Four Seasons app is available today, and it works at all 94 of its hotels worldwide.
In the coming months, the Four Seasons App will be released in Simplified Chinese, and a special version tailored to the preferences of Chinese travelers will be issued by the end of the year. Four Seasons also has plans to provide the App in additional languages down the road, starting with Arabic.