The complete Gaylord Hotels portfolio has installed the Enseo platform. Gaylord Hotels is the first hospitality brand to offer the Enseo platform in every room. Enseo’s solution includes over-the-top streaming apps and Bluetooth audio to support guest-carried media. The Gaylord Hotels brand currently includes five signature properties totaling more than 8,300 rooms.
Enseo began servicing the 2,100-room Gaylord National Resort and Convention Center located in Washington D.C. in mid-2015. Throughout the fall, the integrator steadily installed the remaining Gaylord Hotels properties, including the iconic Gaylord Opryland Resort and Convention Center, The Inn at Opryland, Gaylord Palms Resort and Convention Center, and ending with the Gaylord Texan Resort and Convention Center in late November. Employing its IP over coax solution, iCuTM, Enseo’s E3 platform deployed all new services over existing coax cable.
Guest-enabled media, whether accessed subscription based services, or through personal devices, is now part of everyday life. Guests of Gaylord Hotels are now able to enjoy streaming services such as Netflix, Hulu, Pandora, YouTube, Crackle as well as the option to connect their own devices and listen to their own music via Bluetooth accessible from the guest room TV. Gaylord Hotels guests are watching OTT streaming apps for more than 1,400 hours a day.
“Enseo has shown they work hard to meet and exceed our guests’ needs and expectations,” said Mike Stengel, senior vice president of Gaylord Hotels Operations. “The feedback we have received from our hotel guests has been excellent and our staff found the installation and operation of the system to be outstanding.”