Grand Hyatt Atlanta upgrades hotel guestroom systems

Grand Hyatt Atlanta in the Buckhead district installed Honeywell’s Inncom guestroom-automation and energy-management system. Grand Hyatt Atlanta installed the Inncom solution suite and deep mesh network to control and monitor guestroom environmental equipment: air conditioning units, fans and heating units.

Grand Hyatt Atlanta is a 439-room full-service, city-center property that was recently honored with the 2017 Mayor of Atlanta's Award for Water Conservation. For its solar energy use, the hotel received the Good Earth Keeping Award in the large property category from the American Hotel and Lodging Association in 2014.

At most hotels, air conditioning or heating is the first issue guests complain about. "We have had virtually no temperature-related guest complaints since we installed Inncom,” said director of engineering Wes Shirley.

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The Inncom INNcontrol3 total room-management system is used by hundreds of hotels and resorts to monitor sensors on guestroom environmental equipment. When INNcontrol3's sensors detect problems with a guestroom unit, it automatically notifies property engineers of the issue. Shirley and his team also use Honeywell for more than supporting Grand Hyatt Atlanta's equipment.

"Honeywell has not just changed how I monitor equipment; it changed our operating philosophy," said Shirley. "The system transformed how we schedule employees to address guest issues. We are not playing defense anymore. Today we proactively schedule staff to address system maintenance before system issues impact guests."

The property's quietest period is Sunday afternoon, so Shirley schedules a larger engineering team on Sundays to address non-critical room maintenance issues reported by INNcontrol3 during the week.

Honeywell systems installed by the Grand Hyatt Atlanta include:

  • INNcontrol3 real-time guestroom energy-control system
  • Inncom wireless deep mesh network
  • Inncom e528 smart digital guestroom thermostats
  • FastPack API integration with the cloud-based HotSOS service optimization system.

Inncom communicates guestroom information through its FastPack API (application program interface) to HotSOS, a cloud-based mobile alert solution from Amadeus. If Inncom detects a room's equipment is not heating or cooling correctly, it instantly sends an alert to HotSOS. HotSOS registers the alert and forwards a text message to Grand Hyatt Atlanta staff. The HotSOS notification enables property engineers to respond quickly to the guestroom and address the issue before the guest is aware of the problem.

Inncom’s occupancy sensing thermostats and door sensors also monitor when a room is vacant. This small innovation helps Grand Hyatt Atlanta optimize staffing while it improves guest service. When Inncom indicates that a room is vacant, a housekeeper is dispatched to service the room.

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