Guest engagement technology provider GuestDriven and SkyTouch Technology have formed a strategic partnership. A partnership with GuestDriven enhances the flexible SkyTouch Hotel OS platform so customers can access mobile check-in and upgrade offers to help drive ancillary revenue.
“A solid guest engagement strategy allows the guest to have a frictionless and personalized experience,” said GuestDriven CEO Anthony Zebrowski-Rubin. “We believe that the quality of the guest experience is directly related to the engagement approach taken by the hotel as well as the systems that power the operations day-to-day.”
“Effective mobile engagement means hotels can get in front of their guests in real-time before, during and after a stay, to offer products and services that are relevant to each individual guest,” said Charlie Green, director of product management and business development at SkyTouch Technology. “This partnership with GuestDriven enables SkyTouch Technology to provide hotels with mobile check-in capabilities and the opportunity to extend additional offers to their guests.”
SkyTouch customers will benefit from the partnership with GuestDriven by gaining access to their mobile check-in capabilities at an exclusive price point, with no set-up charges or recurring fees. Using GuestDriven with the SkyTouch Hotel OS platform can help increase RevPAR by creating a new guest touchpoint and revenue stream, with a demonstrated ADR lift per check-in. SkyTouch’s partnership with GuestDriven is designed to ensure hotels on the Hotel OS platform can meet the demand for a personalized mobile experience and successfully drive ancillary revenue at a low cost with no hidden fees.