Several Relais & Châteaux Hotels have improved their operational and financial performance with Guestline’s cloud-hosted, integrated property-management and distribution solutions. With an exclusive collection of 520 individually owned and operated luxury hotels across the globe, several Relais & Châteaux hotels are now using an integrated EPoS, and have improved business intelligence and extensive reporting functionality.
As a cloud-hosted solution, Rezlynx has a lower cost of ownership for hoteliers along with U.K. and international support available 365 days a year.
“The new EPoS system streamlines operations and customer service enhancing the overall guest experience and the service we provide to customers,” said Andrew Thomason, managing director at Gravetye Manor, which is a member of Relais & Chateaux and have been Guestline customers for more than two years. "The CRM capabilities in particular have meant we are better able to communicate with our clients. This has helped increase bookings as well as enhance customer satisfaction which is a key performance target of ours."
Regular technology updates mean hoteliers are always one step ahead of the game to meet the demands of the modern traveller and Guestline's PCI compliant technology reduces the risk of credit card fraud enhancing brand reputation and allowing lost revenue to be captured.
Rezlynx allows the team the flexibility of mobile enabled solutions and ensures revenue opportunities are used across the property.