Guestware to exhibit latest version of Guest Experience Management software at HITEC

Guestware will be exhibiting its latest functionality and upgrades to its Guest Experience Management software at HITEC, June 24-26 in Los Angeles.

“What makes Guestware software unique is its ability to provide hotels with a database that combines marketing and service delivery into one single platform,” said Mike Benjamin, vice president, Guestware. “This delivers continuity of the guest experience and allows for associates to establish a one-on-one relationship with each guest, from marketing communications and loyalty to pre-arrival and service delivery throughout every stay.”

Features of the software include:

Virtual Event

HOTEL OPTIMIZATION PART 2 | SEPTEMBER 10 & 24, 2020

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


  • CRM + Loyalty: By including shared guest profiles, guest recognition, loyalty management, email marketing and analytics, Guestware helps hotels improve the guest experience throughout the entire customer lifecycle and helps you retain your most valued guests while converting first-time guests into repeats for life. It is fully integrated with guest-facing web profiles, CRS, PMS, and property level service delivery to improve the guest experience.
  • Guest Response: Guestware helps hotels optimize workflow and operations to create a proactive and responsive environment for delivering exceptional guest service. It leverages mobile applications and devices to automate service delivery to improve guest satisfaction while lowering overall operating costs.
  • Facilities Maintenance: Provides an efficient way to plan, record, and analyze the maintenance for all aspects of the hotel and makes it easy to consolidate housekeeping inspections, preventive maintenance and engineering work orders under one hotel maintenance solution.

 

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