H10 Hotels, a Spanish hotel company with 44 properties across Spain, Mexico, Germany, United Kingdom, Italy, Cuba and the Dominican Republic, is migrating from a multi-technology platform to the Indra travel management suite. Using Indra's TMS for Hotels solution, the group will bring its front office systems, including PMS, CRS, distribution connectivity and loyalty, to a single platform built on SAP.
Through TMS for Hotels, the H10 Hotels brand will have a core system convergence using a seamless, uniform above-property platform for all their business needs that drives accurate guest information from all parts of the operation in real time and from a single database. Of particular importance to H10 Hotels is the PMS module, providing a simple and effective way to streamline property operations and enable staff to work smarter, not harder. The TMS for PMS module offers a straight forward process to cover all front-office operations, from check-in/-outs and stay management to housekeeping and folio management.
"Indra’s TMS for Hotels provides us with a single platform to operate both systems, and that includes inventory, rates and reservations management,” said H10 Hotels CIO Fernando Remolina. “Operating with separate solutions for PMS and CRS was fine in the past, but times have changed. Today it's critical to get to know each guest at every touch point. Having one single view of the guest that encompasses all guest interactions (from reservations and stay data to service requests and loyalty) is the smartest way of doing business."
While interfaces to some secondary systems will remain at H10 Hotels, the brand's core solutions will be consolidated via the powerful SAP platform. SAP is the No. 1-ranked ERP business platform with 25.5 percent worldwide market share.