The Harry's Home, Adlers and Schwarzer Adler hotels in Innsbruck, Austria, run by the Ultsch family, have installed Duetto’s cloud-based applications GameChanger and ScoreBoard to its Austria, Germany and Switzerland properties.
For five generations, the Ultsch family has operated some of Austria's most notable hotels, beginning with the historic Hotel Schwarzer Adler in Innsbruck. In 2006, they developed Harry's Home Hotels, which now has four Austrian properties, a German location in Munich, and its first Swiss unit, set to open in 2018 in Zurich. The family also opened the Adlers Hotel, a 75-room boutique property in Innsbruck, in 2013.
The company's eight hotels will adopt Duetto's open pricing app, GameChanger, and its forecasting and reporting solution, ScoreBoard, across more than 600 rooms. The group has plans to expand to 25 owned or franchised Harry's Home locations by 2021, said Florian Ultsch, the company's director of business development and a fifth-generation member of the hotelier family.
"We see open pricing and Duetto's data-driven approach to revenue strategy as keys to meeting the ambitious growth targets we have set for our Harry's Home brand," he said in a statement. "We sought a technology solution that could make the most of our experience in the hotel industry, and Duetto was a natural fit for the vision we have for the future of our company."
By adopting open pricing, the foundation of Duetto's GameChanger application, Harry's Home will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the intelligent-reporting application, will enable the company to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click.