Hawthorn Suites by Wyndham leveraging Deep Cleaning tool from HotelTap

Hawthorn Suites By Wyndham in Alameda, Calif.

The Hawthorn Suites By Wyndham in Alameda, Calif. recently added the new Room Logs: Deep Cleaning tool to HotelTap. This digital log book in the cloud is helping housekeepers stay on top of arduous tasks that are not part of their daily chores, such as dusting behind nightstands and headboards, flipping mattresses, vacuuming underneath the beds, cleaning fan blades, sanitizing grout in the bathroom, removing mildew in the tub, and more. Room Logs: Deep Cleaning create digital task and subtask logs for routine room inspections and it enables teams to stay on top of outside cleaners who may be called in to treat a stain, etc.
Ideal for operators of limited-service hotels, HotelTap uses a social media network format to improve communication, task completion and maintenance management. The system replaces notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text messages and radios for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints. With the Room Logs: Deep Cleaning feature now in place, hotels can assure guests that rooms aren’t just clean.
“My job is so much easier today, thanks to the Room Logs: Deep Cleaning tool in HotelTap,” said Jessica Lorenzo, Hawthorn Suite by Wyndham housekeeping manager. “It’s easy to see which rooms need extra attention each month. With three housekeepers in tow, I use my cell phone as a digital checklist to mark off each chore in each room. Deep cleaning isn’t a quick process, but having the checklist in a digital format is a lot less work than having to maintain a paper list. Now I can see in a minute or two what needs done and what has yet to be done because it needs further work. Before HotelTap, I had to reconcile my notes and keep a running tally of tasks. When I would perform an inspection manually, it was easy to forget to check something off the list.”

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