Heritage Hotels selects communication provider Whistle

Hotel Albuquerque Old Town

Heritage Hotels and Resorts, Inc. has formed a new partnership with Whistle, which allows team members have the ability to use text messaging and mobile messaging to communicate in real-time with staff members and guests. The launch of Whistle has already improved guest satisfaction scores and TripAdvisor reviews, by optimizing hotel operations for any questions, requests, and arrival logistics, providing instant information for every guest.

“Communication is important in any business, but crucial in hospitality." said Adrian Montoya, GM of Heritage Hotels and Resorts Hotel Albuquerque at Old Town. "The Whistle team has been fully engaged with our team from start to finish. Our guests are enjoying the instant access to communicate so easily with our team, and the Whistle program has streamlined our communication with our guests.”

The messaging service provides a convenient and efficient method of communication for all travelers. With the majority of travelers carrying their smartphones, text and mobile messaging for American consumers streamlines customer service as opposed to voice interactions.

Virtual Event

HOTEL OPTIMIZATION PART 2 | SEPTEMBER 10 & 24, 2020

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


“This gives our guests the opportunity to focus on the culture and heritage of New Mexico rather than the logistics of their stay,” said Adrian Perez, President of Heritage Hotels and Resorts.

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