Hilton expands Digital Key with Onity


Onity is supplying its DirectKey mobile access solution to Hilton Worldwide, enabling guests to use their smartphone as their room key. The Onity DirectKey system uses cloud-based key credentialing and Bluetooth technology to allow hotel guests to securely download their assigned key to their smartphone through the hotel's loyalty app for easy access to their guest room and other access-controlled areas.

The DirectKey technology has been deployed at more than 100 Hilton properties in the U.S. after a successful four-month trial that received high guest satisfaction ratings. Hilton intends to expand the mobile key feature to its full-service hotels in the United States by the end of the year.

Hilton is making the mobile key technology available through its HHonors app as a "Digital Key" feature. Onity provided Hilton a mobile software toolkit for the app integration, as well as a comprehensive credentialing solution including a cloud-based platform to manage guest access and Bluetooth hardware modules on hotel door locks and readers to enable access with mobile devices.

Virtual Event

HOTEL OPTIMIZATION PART 2 | Now Available On-Demand

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.

Onity's DirectKey credentialing technology provides a secure virtual key for Hilton hotel guests. The system activates an "unlock" button on Hilton HHonors members' app screen when they are within close range of their door. By pressing the button, guests can gain access to their assigned room.

The Onity DirectKey technology has undergone rigorous testing and has been vetted by internal and external security experts. The Bluetooth hardware modules provided by Onity employ advanced encryption technology to complement the security of existing locks. Because implementation of the DirectKey system involved retrofitting Hilton's existing door locks with the modules, Onity designed the system to be compatible with locks from other industry providers.


Suggested Articles

BarTouch Cloud provides hotels with manual minibars with the ability to track inventory levels and issue restock requests using any smart device.

The partnership allows M3 customers complimentary access to HotStats’ benchmarking data, helping them measure their financial performance.

Hotelbeds chose the Vonage Contact Center for its Salesforce integration as well as its omnichannel, routing and reporting capabilities.