Hilton Stockholm Slussen installs TSA Front Desk

Hilton Stockholm Slussen installed TSA Solutions’ Front Desk upselling program, resulting in an increased uptake in higher room products and amenity upgrades by arriving guests, the hotel said. The program was implemented in May.

"In the initial booking process for the majority of guests, their primary objective is to keep their travel costs as low as possible," said Jan Mayer, acting General Manager at the Hilton Stockholm Slussen. "However, once they arrive and can see for themselves the stunning views and added amenities that are available for sometimes a nominal upgrade fee, they are more amenable to the additional cost. This is a win-win situation for both the property and guests, as they experience a more satisfying and enjoyable stay, and we reap the rewards of added revenue."
Upon taking on his current role at the Hilton Stockholm earlier this year, Mayer recommended TSA Solutions' Front Desk Upselling program, based on his previous experience at another property where it had been tremendously successful in generating increased RevPAR.