Hilton Worldwide’s digital check-in and room selection technology is now live across more than 4,300 hotels spanning 12 brands worldwide. Following the launch in Australasia and India on March 23, the technology is now available at hotels in Singapore, Malaysia, Sri Lanka and some properties in Thailand. This will be followed by a rapid rollout in the next few months to the rest of southeast Asia and subsequently in China, and Japan.
Through their Hilton HHonors accounts, guests will be able to check-in and choose their exact room from digital floor plans or lists, on desktop, tablet, and mobile devices. They will also be able to further customize their stays through these devices by requesting upgrades or making special requests for items to be delivered to their rooms, all through their personal accounts, with the simple click of a button.
"Digital check-in and room selection rewards our HHonors members for their loyalty and puts our guests in the driving seat by giving them unprecedented choice and control across their entire stay,” said Geraldine Calpin, global head of digital at Hilton Worldwide. “Never before have guests been able to check-in, select their rooms from a digital floor plan, and customize their rooms to be ready for arrival."
This latest announcement forms part of a wider digital strategy for Hilton Worldwide, the company said.